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Management, Consulting, Consultancy, Services, Travel, Lausanne, Training, EHL, LHC, Balbaa, Spectrum Consultants, Education, Hospitality, Dubai Education, Modules, Hoteliers, Certificate, Cerftification, Dubai, UAE, GCC, Arabia
Management, Consulting, Consultancy, Services, Travel, Lausanne, Training, EHL, LHC, Balbaa, Spectrum Consultants, Education, Hospitality, Dubai Education, Modules, Hoteliers, Certificate, Cerftification, Dubai, UAE, GCC, Arabia

The Employee Journey

Price Per Participant: USD 1,500

Location: Dubai

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MODULE DESCRIPTION

 

All employees are on a journey with their employer. Their experiences on that journey will strongly influence their attitudes and their behaviors towards each other and towards their customers. A poor employee experience will result in a poor customer experience. We can manage that employee experience and therefor influence a higher level of both customer and employee satisfaction.

 

In this module participants will learn that a well-executed Employee Journey strategy, (Employee lifecycle; awareness-recruit-induct-develop-retain-exit) has the power to reduce employee turnover, create advocates for the organization and improve the employee engagement. The organization will benefit from higher employee loyalty and maintain its talents, which in turn leads to lower costs and will drive higher customer loyalty.

 

Participants will look closely at the systems they have in place in their own organizations and come up with recommendations to have a professional employee experience throughout the entire employee journey. They will be encouraged to share their own experiences within their business

 

LEARNING OBJECTIVES

 

By the end of the Module, participants will be able to:

Knowledge:

  • Explain in what way the Employee Journey should be integrated in the organization to achieve better financial results and less employee turnover

  • Have insight in all phases of the Employee Journey and explain the importance of each phase

Competencies:

  • Analyze their organizations’ Employee journey and make recommendations for improvement for all phases in the journey

  • Make the difference in their own organization/department by implementing their recommendations to improve the employee experience

Mindset:

  • All Human Resources activities should be following and supporting the Employee Journey

  • Creating a positive employee experience is not only the task of Human Resources; all departments are responsible for the roll out of a professional Employee Journey

  • Create high Employee loyalty

 

METHODOLOGY

 

The module is organized as a mix of short lectures, in-class exercises and short case studies, and debates between the participants. It aims a high level of interaction and contribution from all the players.

 

PARTICIPANTS

 

  • Managers, Executives and Professionals interested and involved in Talent Management.

     

 

MODULE LEADER

Jos Jumelet

a Senior Consultant at Lausanne Hospitality Consulting. He is an operator at heart and has great experience in the field of hotel Management. He has experience in leading owned, managed and franchised hotels. He is result oriented with a strong focus on quality. He has also gained experience in the leisure industry, which reinforces his strong knowledge of owner - operator relations. Jos has been involved in hotel selling and acquisition as well as in rebranding. He has additional project experience in hotel renovations, extensions and has overseen clustering activites. Jos is an alumnus of Ecole Hôtelière de Lausanne. He speaks English, French, German and his mother tounge Dutch.

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