Every operation in every type of organization is filled with potential challenges. How organizations address these challenges can have a direct effect on the success of the business. It is the employees, especially managers, who are relied upon to identify,

analyse, and solve problems.

The ability to solve problems effectively is a skill that can be improved continuously through study, discussion and practice. Successful organizations learn to identify and deal with problems by encouraging employees feel to exercise problem-solving skills.

 

Program Objectives

 

After participating this session, attendees will be able to:

 

• Develop an understanding of the role of problems in the workplace.

• Analyse the elements of a problem to identify the real issues and best solutions.

• Organize and lead activities to involve the entire team in the problem-solving process.

• Apply strategies for helping employees resolve personal conflicts.

• Implement processes for identifying and resolving problems before they occur.

 

MODULE LEADER

Putting the "PRO" in Problem Solving