Key to Personal Effectiveness
Price Per Participant: USD 900
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Our perceptions of the world, our work and the other people in our lives are affected by past experiences, our expectations and where we place our priorities. Our level of performance and overall team working results can be significantly impacted by increased self-understanding and understanding of others, by enhancing our ability to adapt and by improving our ability to connect with others in both our personal and work theatres.
This three-day Module will address the key requirements in “Best communication”:
Recognizing and understanding the person you are dealing with
Adapting your approach to communicating with them
Lowering “resistance” and starting an efficient negotiation.
Dealing with “The Difficult Person” and start a fruitful collaboration
By the end of the Module, participants will be able to:
Explain the nature of perception and its importance in our relationship with others
Identify the four basic colour energies and the characteristics associated with each
Examine the relative strengths and weaknesses of each colour
Develop a quick way to recognize the different types of person you are dealing with in the hotel Industry
Develop efficient strategies to communicate, influence and negotiate
Elaborate the perception from “Difficult Person” to a “Valued Person” in your relationship with somebody
Be ready to see others in a different and more valuable way
Open for new challenges and objectives
Interactive discussions and participative exercises. Opportunities for reflection and expression.
Hospitality executives from supervisors to general managers and above
Individuals interested in improving their interpersonal skills and understanding and improving their interaction dynamics with others; applicable to both personal and professional life.
a consultant at Lausanne Hospitality Consulting. Prior to moving to LHC, Mark was based in Barcelona as a Development Director for Stein & Franklyn hotelsa and resorts giving him a strong knowledge of owner-operator structuring.
Mark has a comprehensive background in hospitality real estate, having also served in the London offices of Jones Lang LaSalle Hotels, where his primary responsibility was working on asset sales and aquisitions. He was involved in a number of deals on both a portfolio and single asset basis with transactions totaling some GBP 120 million. Mark was also part of the early team at industry-leading The Bench (Now STR Global) where his main role was the UK-wide rollout of the service and facilitating the organization's overall development. He has also spent time working in hospitality operations in Kenya, Seychelles and the Caribbean after graduating from EHL in 2004.