MODULE DESCRIPTION

 

The financial success of a hotel is heavily dependent upon the planning which goes into it. This module will give you the insights on the critical steps and time-path of hotel opening phases covering the important aspects from feasibility; construction; operations planning & budget; recruitment & training to soft opening and full operations.

As a customized process of Hotel Opening is complex, linking different parties (internal as well as external) and processes is crucial to a successful result. The roles and responsibilities of each party will be explained as well as the tasks and functions of the pre-opening team covering from manpower planning to creating SOP’s and defining the activities for all departments; operational as well as non-operational.Participants will learn about the processes within the construction and FF&E phase which are known to have typical complications and are high risk areas through lecture-discussions, individual and team exercises.

 

LEARNING OBJECTIVES

 

By the end of the Module, participants will be able to:

Knowledge

• Explain the critical path of a Hotel pre-opening and opening phase.

• Assess the progress of each party that is involved.

• Understand the roles and the importance of each party involved and their effect on the ultimate success ofthe hotel.

Competencies

• Explain the importance of all aspects of planning and budgeting in a hotel opening phase.

• Be able to outline a project schedule.

• Analyze the risk factors during each phase of the planning process.

Mindset

• Value the diversity of work of all parties involved

• Enjoy the success of a successful hotel opening

 

METHODOLOGY

 

Interactive lecture-discussions, Case studies & Practical exercises

 

PARTICIPANTS

 

Managers, Executives and Professionals interested and involved in Hotel Opening Projects.

 

MODULE LEADER