Hospitality Communication: Interacting with Confidence

Program Duration: 02 days – 16 hours

Maximum No. of Attendees: 30 participants

Location: Dubai, UAE.

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Communication is one of the key ingredients in the success –or failure for a hospitality operation. This training is designed with trainees’ needs clearly in mind. We want them to gain valuable tips on how to increase their professionalism and renew their sense of commitment to their career. We also want them to personalize their training manual so that after the training is over, they can use the manual as a useful, on-the-job resource.

 

Program Objectives

 

After participating this session, attendees will be able to:

 

  • Underscore the connection between effective communication and good service

  • Emphasize the connection between effective communication skills and teamwork

  • Apply effective communication skills on the job

  • Understand how effective communication skills can benefit them in their professional and personal life

 

MODULE LEADER

Adel Shokry Seif El-Nasr

Director of Operations - B Host Services

Bachelor of Tourism & Hotels - 1981

 

Specialization:

  • Food & Beverage Management

 

Certifications:

  • ACI, Accredited Certification Instructor - July 15, 2002 - AH&LA

  • CHT, Certified Hospitality Trainer – July 31, 2002 - AH&LA

 

Achievements:

  •  South Sinai Program Manager - US AID – Egypt Tourism Cluster Workforce Development Program(ETWDP)

  •  Team Leader of establishing B&G company's SOP

  •  Founder of B&G F&B manual & its SOP's

  •  Founder of B&G Water Management manual & its SOP's

  •  Founder of AQUATICO Water Park Manual & its SOP's

  •  Opening team member of Calimera Habiba Resort - Marsa Alam, April 2006

  •  Opening team member of Laguna Vista Garden Resort – Sharm El-Sheikh, November 2008

  •  Team leader of ISO Certification of Laguna Vista Beach Resort – Sharm El-sheikh, February 2010, and its renewal on January 2013

  •  Opening team member of Sentido Beach Resort & Aquatico Water Park – Marsa Alam, March - April 2013

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