Handling Problems and Conflicts

Program Duration: 02 days – 16 hours

Maximum No. of Attendees: 30 participants

Location: Dubai, UAE.

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Program Objective

 

After participating this session, attendees will be able to:

 

  • Understand where workplace problems come from

  • Solve problems with a team of your employees

  • Prepare yourself to solve conflicts

  • Resolve employee conflicts

  • Identify and manage difficult people better

  • Identify the role diversity plays in problem-solving and conflict resolution

 

MODULE LEADER

General Manager of Kahramana Hotel, Sharm El-Sheikh

Bachelor of Tourism & Hotels - 1981

 

Specialization:

  • Food & Beverage Management

 

Certifications:

  • ACI, Accredited Certified Instructor - July 15, 2002

  • CHT, Certified Hospitality Trainer – July 31, 2002

 

Achievements:

  •  South Sinai Program Manager - US AID – Egypt Tourism Cluster Workforce Development Program(ETWDP)

  •  Team Leader of establishing company's SOP

  •  Founder of company's F&B manual & its SOP's

  •  Founder of company's Water Management manual & its SOP's

  •  Founder of AQUATICO Water Park Manual & its SOP's

  •  Opening team member of Calimera Habiba Resort - Marsa Alam, April 2006

  •  Opening team member of Laguna Vista Garden Resort – Sharm El-Sheikh, November 2008

  •  Team leader of ISO Certification of Laguna Vista Beach Resort – Sharm El-sheikh, February 2010, and its renewal on January 2013

  •  Opening team member of Sentido Beach Resort & Aquatico Water Park – Marsa Alam, March - April 2013

Adel Shokry Seif El-Nasr

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